FAQ

We are open from 9 a.m. to 8 p.m. Monday through Thursday and 9 a.m. to 6 p.m. on Fridays. If you need to speak with a clinician during non-business hours, please call us at (212) 838-0044. We will return your call by the end of the following business day. If it’s an emergency, please call 911.

Silver Hill New York is an out-of-network provider. We help clients use out-of-network benefits by verifying benefits and providing superbills to submit for reimbursement. Additionally, we can provide support through one of our partner organizations that will assist with filing, managing claims, and handling pre-authorizations. To check your benefit eligibility, please fill out this Verification of Benefit form.

Clients are required to keep a credit card on file and charges are processed daily per service, 24 hours after the service takes place.

Our Medical Director will provide an assessment for clients interested in MAT and, if indicated, can prescribe such medication to be obtained from the client’s preferred pharmacy; we do not keep any medications on our premises for dispensing. We do support clients who are already on MAT, including those taking opioid replacement/agonist medication. In such cases, the client must consent for our clinical team to be able to coordinate care with their physician or nurse practitioner who is managing the client’s MAT. We also facilitate appropriate referrals for clients who wish to use Methadone while in our program, as we do not dispense this on site.

Prior to starting any type of treatment at Silver Hill, prospective clients engage in a comprehensive assessment where we determine the individual’s needs and build a custom recovery program to meet those needs. After the initial phone call with the client, we schedule this assessment, usually at least 48 hours in advance and depending on availability.

Although Silver Hill New York is 12-Step supportive, we do not require that our clients attend 12-Step meetings.  We are aware that there are many paths to recovery.  We also know that people need community, and people who stay connected to others with a shared experience have a better chance at sustainable recovery.  As such, we encourage clients where appropriate to attend 12-Step, SMART Recovery &/or Refuge Recovery meetings.