FAQ

What are your hours?

We are open from 9 a.m. to 8 p.m. Monday through Thursday and 9 a.m. to 6 p.m. on Fridays. If you need to speak with a clinician during non-business hours, please call us at (212) 838-0044. We will return your call by the end of the following business day. If it’s an emergency, please call 911.

Do you take insurance?

Silver Hill New York does not accept insurance and is private pay only. Although, Silver Hill New York can provide a super-bill to the client to seek reimbursement if they wish to do so.

Do I need to pay for my deductible or out-of-pocket responsibility at once?

No, the majority of our clients with out-of-pocket financial responsibility pay for their services by the week.

Do you provide Medication Assisted Treatment (MAT), or work with people who take opioid replacement medications?

Our Medical Director will provide an assessment for clients interested in MAT and, if indicated, can prescribe such medication to be obtained from the client’s preferred pharmacy; we do not keep any medications on our premises for dispensing. We do support clients who are already on MAT, including those taking opioid replacement/agonist medication. In such cases, the client must consent for our clinical team to be able to coordinate care with their physician or nurse practitioner who is managing the client’s MAT. We also facilitate appropriate referrals for clients who wish to use Methadone while in our program, as we do not dispense this on site.

What is the process for admission into Silver Hill New York?

Prior to starting any type of treatment at Silver Hill, prospective clients engage in a comprehensive assessment where we determine the individual’s needs and build a custom recovery program to meet those needs. After the initial phone call with the client, we schedule this assessment, usually at least 48 hours in advance and depending on availability.

Am I required to attend 12-Step meetings?

Although Silver Hill New York is 12-Step supportive, we do not require that our clients attend 12-Step meetings.  We are aware that there are many paths to recovery.  We also know that people need community, and people who stay connected to others with a shared experience have a better chance at sustainable recovery.  As such, we encourage clients where appropriate to attend 12-Step, SMART Recovery &/or Refuge Recovery meetings.